개인-조직적합성이 호텔종사원의 조직시민행동에 미치는 영향에 관한 연구 : 임파워먼트의 조절효과를 중심으로
A Study on the Effect of the Individual-Organizational Compatibility on Organizational Citizenship Behavior of Hotel Employees : Focused on The Moderating Role of Empowerment
The purpose of this study is to examine the effects of the Individual-Organizational Compatibility on Organizational Citizenship Behavior of Hotel Employees and to verify whether Empowerment has a moderating effect in the relationship between Individual-Organizational Compatibility and Organizational Citizenship Behavior. For the empirical analysis, this study distributed a total of 300 copies of a questionnaire. Among them, 283 responses were selected finally for the analysis. Based on the questionnaires returned, this study conducted the validity and reliability tests of the questionnaire. The results of this study reveal firstly, the higher the subjects’ individual and organizational compatibility was, the organization’s citizenship behavior was higher in terms of every aspects: altruism, etiquettes, sportsmanship, citizenship behaviors and conscience. Secondly, as a result of examining the effects of the individual and organizational compatibility on subjects’ altruism, etiquettes, sportsmanship, citizenship behaviors, it was found that the empowerment would have not moderating effects. Lastly, it was found that the empowerment has some significant moderating impact on the effects of the individual and organizational compatibility on subjects’ conscience.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 개인-조직적합성 2. 조직시민행동 3. 임파워먼트 Ⅲ. 연구설계 1. 연구 모형 2. 연구가설의 설정 3. 측정 도구 4. 자료 수집 Ⅳ. 실증분석 1. 인구통계학적 특성 2. 신뢰성 및 타당성 검증 3. 가설 검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.