Earticle

초록

영어

This research proposes how to enhance low customer satisfaction with health screening services caused by procedural complexity and limits of health screening. The purpose of this study is to identify sub-components of the service quality provided by general health examination centers. This is a qualitative analysis of in-depth interviews of providers and consumers of medical services. The data were primarily analyzed by affinity diagram, and the data were sorted and analyzed according to the criteria suggested by Donabedian’s four components. Four types of quality factors and the health screening service quality components of 39 subordinate items were assessed. Components related to the use of IT facilities comprise a significant amount of the physical factors, and there are high demands for IT facilities among customers.

목차

Abstract
1. Introduction
2. Methods
2.1 Study Design
2.2 Sample
2.3 Data Collection Procedure
2.4 Data Analysis
2.5 Ethical Consideration
3. Results
3.1 Subject Characteristics
3.2 Results of Interviews
3.3 Result of Validation by Expert Panel
4. Discussion
References

키워드

저자

• Ju Youn Chung [ Adjunct Professor, Chief Research Officer, College of Software and Convergence Technology, Comics & Animation Technology major, Sejong University ]
• Dukyoo Jung [ Professor, College of Nursing, Ewha Womans University ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005