Earticle

초록

영어

The tourism industry around the world is facing an unprecedented crisis due to COVID-19 Pandemic. In particular, hotels were directly hit with a sharp drop in tourists demand and this led to temporary shutdowns or even closures. In the midst of a crisis, you need to find a variety of ways to secure hotel business continuity. The purpose of this study is to present a crisis management standard step by step for the hotel industry in response to general infectious epidemics. In order to achieve this purpose of the study, first, we looked into the past epidemic cases that have spread after the 2000s which affected the tourism industry, and examined how the hotel industry's crisis responses have developed during those epidemics. Second, prior studies on tourism crisis management strategies were explored. Third, based on these prior studies, the best suitable crisis response strategies for each stage of the epidemic situation were suggested for the hotel industry. The crisis response strategies were classified by the following criteria ① the stage of the crisis, ② the role of departments in the hotel, and ③ the purpose and situation. Therefore, this study is expected to be useful as a basic research data in preparing and setting up crisis management in times of epidemic threats in the hotel industry. In addition, this study will be helpful in the field of hotel companies in times of crisis.

목차

Abstract
I. 서론
Ⅱ. 관광 위기관리
1. 위험, 위기, 재난
2. 위기관리
3. 전염병과 호텔 산업
Ⅲ. 관광 위기관리 모델
1. 관광위기관리 모델의 필요성
2. 관광 위기관리 요소
3. 관광 위기관리 모델
Ⅳ. 전염병에 대한 호텔산업 위기관리 대응책
1. 호텔 경영진 및 관리자의 전염병 위기관리
2. 호텔 지원부서 실무진의 전염병 위기관리
3. 호텔 운용부서 실무진의 전염병 위기관리
V. 결론
참고문헌

키워드

저자

• 김혜진 [ Kim, Hae-Jin | 세종대학교 호텔관광경영학 박사과정 ]
• 임영희 [ Lim, Young-Hee | 세종대학교 호텔관광경영학 박사 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광진흥연구 [Journal of Tourism Enhancement]

• 간기

  계간

• pISSN

  2288-7156

• 수록기간

  2013~2024

• 등재여부

  KCI 등재

• 십진분류

  KDC 326 DDC 338