The purpose of this study is to examine the relationship among physical environment, brand image, and brand loyaty of family restaurant. For demonstrating hypotheses of this study, the survey was conducted customers who visited the family restaurant in Seoul for one month from March 1 to March 31, 2019. A total of 500 copies was distributed and 480 copies were collected, 2 copies were excluded due to incomplete or insincere response. Finally, a total of 478 questionnaires were applied to the final analyses. The study conducted descriptive statistic analysis, reliability analysis, corelation analysis, exploratory factor analysis, and multiple regression analysis using SPSS 23.0 for Window's statistical package program. The empirical results of this research are as follows. First, the relationship between physical environment and brand loyalty showed that all the factors of physical environment had a significant effect on brand loyalty. Second, the result of examining relationship between physical environment and symbolic image showed that five sub factors, cleanliness, service, attractiveness, convenience, and comfort, had a significant effect on symbolic image. Third, the result of the relationship between brand image and brand loyalty turned out that all the factors of brand image had a significant effect on brand loyalty.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 물리적 환경 2. 브랜드 이미지 3. 브랜드 애호도 Ⅲ. 연구설계 1. 연구모형과 가설설정 2. 표본설계와 조사방법 3. 분석방법 Ⅳ. 실증분석 1. 표본의 인구 통계적 특성 2. 측정 변수에 대한 타당도와 신뢰도 검정 3. 연구변수 간의 상관관계 분석 4. 가설검정 Ⅴ. 결론 참고문헌
키워드
Family RestaurantPhysical EnvironmentBrand LoyaltyBrand Image.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.