Earticle

초록

영어

Employees play a very important role in hotel enterprises and this signifies that they make very high contributions to the business outcome as well. Precedent studies were conducted from a perspective that securing customers is related to job rotation, organizational effectiveness, and service quality. Based on precedent studies, this study selected employees of domestic hotel enterprises as research subject. First, it was identified that job rotation makes a partial positive effect on organizational effectiveness. Secondly, it was verified that job rotation makes a partial positive effect on a relationship between organizational effectiveness and service quality as well. According to the result of analyzing the objectives of this study, indiscreet job rotation can lead to turnover intention, and provided new implications for hotel management because it can make effect on service quality that customers would receive. Also, contributions to this study and limitation of this study were mentioned and suggested a future research direction based on the findings. s to verify a relationship between job rotation, organizational effectiveness , and service quality. To this end, this study prepared a questionnaire based on precedent studies and selected and collected questionnaire from 285 managers and employees of five-star hotels in Busan Metropolitan City from Feb 11 to Mar 31, 2019. Under the objectives of this study, an analysis was conducted using SPSS 18.0 Windows Program and the results are as follows.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 직무 순환
2. 조직 유효성
3. 서비스 품질
Ⅲ. 연구설계
1. 연구모형 및 가설설정
2. 변수의 조작적 정의와 설문의 구성
3. 조사 설계 및 분석방법
Ⅳ. 실증분석
1. 인구통계학적 특성
2. 측정도구의 신뢰성 및 타당성 검증
3. 가설 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 박운서 [ Woonsuh, Park | 경기대학교 관광전문대학원 관광사업경영 겸임교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338