Earticle

초록

영어

This study selected duty-free shop workers for research considering recent fast growth of domestic duty-free industry, and aimed to verify the causal relationship between emotional intelligence and resilience in duty-free shop workers. The survey was conducted on employees working at local duty-free shops in South Korea, and 302 responses from them were used to withdraw possible effect of emotional intelligence on resilience. The results are as follows. First, the four factors of emotional intelligence were verified from factor analysis. Among them, 'other's emotion appraisal,' 'regulation of emotion,' and "use of emotion' appeared to have a positive effect on their 'resilience,' while 'self-emotion application' has no significant effect on it. Second, the 'emotional intelligence' of duty-free shop workers does not have a significant effect on 'optimism', a sub-factor of 'resilience'. Third, among the 'emotional intelligence' of duty-free shop workers, 'regulation of emotion' does not have a noticeable impact on 'resilience.' The results of this study would give a helpful implication to duty-free shop managements for the efficient management of human resources.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 감성지능
2. 회복탄력성
Ⅲ. 연구설계
Ⅳ. 분석결과
1. 표본 특성
2. 측정개념의 신뢰도 및 타당성 검증
3. 가설 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 이정 [ Zhen Li | 세종대학교 일반대학원 호텔관광경영 전공 박사과정 ]
• 김홍범 [ Hongbumm Kim | 세종대학교 호텔관광경영학과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338