관광 관련 전공 대학생들의 다문화 수용성에 관한 연구 : 접촉 이론을 중심으로
Examining Differences in the Multicultural Acceptability of Students Majoring in Tourism and Hospitality : Based on Contact Theory
This study aimed at providing suggestions on how to enhance multicultural acceptability for college students majoring in tourism and hospitality by examining the level of their multicultural acceptability and analyzing whether it varies by their personal characteristics or experiences of intergroup contact. In particular, this study focused on investigating whether one's level of multicultural acceptability is sensitive to her/his social positionality (agents, equals, or targets). To achieve the purpose of this study, 600 college students from 10 universities studying tourism and hospitality participated in survey, and their multicultural acceptability was measured by eight detailed factors categorized into three major factors of diversity, relation, and universality. Implications based on the key findings are as follow: First, the multicultural acceptability in the experimental group was not significantly high, which indicates the need to find the ways to enhance tourism and hospitality-majoring students' multicultural acceptability and awareness. Second, among the experimental group, the average level of senior college students’ multicultural acceptability was lower than that of other grades, suggesting that the reason for the lower level should be investigated through follow-up research; and deliberate interventions to enhance their multicultural acceptability should be designed and implemented. Third, the findings revealed that the respondents' multicultutral acceptability is sensitive to the types of positionality having been experienced in their intergroup contact situation. The experience of intergroup contact had a positive effect on multicultural acceptability especially when it guarantees equal status, and its effect varied depending on whether the equal status was continuous and consistent.
목차
ABSTRACT I. 연구 배경 및 목적 II. 이론적 배경 1. 다문화 수용성 2. 접촉 이론 Ⅲ. 연구방법 1. 변수의 조작적 정의 및 측정 2. 자료수집 및 분석방법 Ⅳ. 연구결과 1. 응답자의 인구통계학적 분석 2. 측정척도의 타당도와 신뢰도 평가 3. 관광 관련 전공 대학생들의 다문화 수용성 분석 4. 개인 배경 변인(성별, 학년)에 따른 다문화 수용성 차이 분석 5. 다문화 접촉 경험에 따른 다문화 수용성 차이 분석 Ⅴ. 결론 참고문헌
키워드
Students Majoring in Tourism and HospitalityMulticultural AcceptabilityContactTheoryPositionality.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.