온라인 구전정보의 지각된 유용성과 위험이 지각된 가치와 신뢰 및 구매의도에 미치는 영향: 배달앱 한식 메뉴를 중심으로
The Effect of Perceived Usefulness and Risk of eWOM Information on Perceived Value, Trust and Purchase Intention : Focused on Delivery Application Korean Food
The purpose of this study was to investigate the perceived usefulness and risk of eWOM Information on delivery app Korean food menu on perceived value, trust and purchase intention. A total of 369 valid samples who had visited a Delivery App Korean within the last three months. The results of the study were as follows. First, the delivery app Korean menu types were categorized into soup, stew, hot pot, steamed food, bibimbap, ssambap, noodles, grilled, and alum. Second, perceived usefulness has a significant positive effect on perceived value, and risk does not have a significant negative effect on perceived value. Third, perceived value has a positive effect on trust. Fourth, trust had a positive effect on purchase intention. The practical implications of this study are as follows. First, Marketers of food service industry are needed for information management and operation also based on experience and a review focused blogs and bulletin board. Second, online food service industry need the management and operations of these two aspects. Third, based on these findings, implications were suggested as basic data for providing effective eWOM information to users of delivery apps.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 배달앱 한식 2. 온라인 구전정보 3. 가치기반수용모델 4. 지각된 가치 5. 지각된 유용성 6. 위험 7. 신뢰 8. 구매의도 Ⅲ. 연구설계 1. 연구모형 및 가설설정 2. 변수의 조작적 정의 3. 표본의 선정 및 분석방법 Ⅳ. 실증분석 1. 표본의 인구통계학적 특성 2. 측정도구의 신뢰성 및 타당성 검증 3. 가설검증 Ⅴ. 결론 참고문헌
키워드
Delivery Application Korean FoodeWOM InformationPerceived UsefulnessRiskPerceived ValueTrustPurchase Intention.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.