현재 위치
Home
호텔종사원의 역할과부하와 일-가정균형만족, 조직시민행동의 구조적 관계 : 조직후원인식의 조절효과를 중심으로
The Structural Relationships among Role Overload, Satisfaction with Work-Family Balance, and Organizational Citizenship Behavior in Hotel Employees : Focusing on the moderating effect of Perceived Organizational Support
-
- 발행기관
- 관광경영학회 바로가기
-
- 간행물
- 관광경영연구 바로가기
-
- 통권
- 제23권 제6호 통권 92호 (2019.11)바로가기
-
- 페이지
- pp.381-405
-
- 저자
-
- 언어
- 한국어(KOR)
-
- URL
- https://www.earticle.net/Article/A365838
※ 기관로그인 시 무료 이용이 가능합니다.
6,300원
원문정보
초록
- 영어
- This study surveyed hotel employees who served for five-star hotels located in Seoul and Busan. The convenience sampling was used for the sampling method, and the questionnaire survey was conducted for about two months from June 2019 to July 2016. 279 questionnaire copies were used for data analysis. As a result of hypothesis testing, first, it was found that hotel employees’ role overload had significant negative (-) effects on their satisfaction with work-family balance, which shows that the higher the role overload, the lower the satisfaction with work-family balance. Second, it was found that hotel employee’s satisfaction with work-family balance had significant positive (+) effects on their organizational citizenship behavior. Lastly, it was found that the influence of hotel employees’ role overload on their satisfaction with work-family balance varied with the degrees of perceived organizational support, confirming the moderating effect of perceived organizational support. This study carries significant implications in that it is the first study identifying the moderating effect of perceived organizational support on the relationship between hotel employees’ role overload and their satisfaction with work-family balance. Given the results of this study, hotel companies will have to improve organizational culture by providing job resources based on emotional bonds so that the organizational culture can contribute to job performance and organizational performance. For example, it is necessary to review plans for actively introducing systems like core time, flextime, and family day in order to create an organizational culture of work & life balance.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 역할과부하(Role Overload)
2. 일-가정 균형만족(Satisfaction with Work-Family Balance)
3. 조직시민행동(Organizational Citizenship Behavior)
4. 조직후원인식(Perceived Organizational Support)
Ⅲ. 연구방법
1. 연구모델
2. 가설의 설정
3. 측정도구
Ⅳ. 분석결과
1. 표본의 인구통계적 특성
2. 측정변수의 신뢰도 및 타당도 검증
3. 측정척도의 단차원성 평가
4. 측정모델의 평가
5. 연구모델의 평가 및 가설의 검증
Ⅴ. 결론
참고문헌
키워드
Role Overload Satisfaction with Work-Family Balance Organizational Citizenship Behavior Perceived Organizational Support.저자
간행물 정보
발행기관
-
- 발행기관명
- 관광경영학회 [Tourism Management Research Organization]
- 설립연도
- 1997
- 분야
- 사회과학>관광학
- 소개
- 관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.
간행물
-
- 간행물명
- 관광경영연구 [Journal of Tourism Management Research]
- 간기
- 연7회
- pISSN
- 2092-528X
- 수록기간
- 1997~2021
- 십진분류
- KDC 326 DDC 338
이 권호 내 다른 논문 / 관광경영연구 제23권 제6호 통권 92호
피인용수 : 0건 (자료제공 : 네이버학술정보)
함께 이용한 논문 이 논문을 다운로드한 분들이 이용한 다른 논문입니다.
출처 : 네이버학술정보
0개의 논문이 장바구니에 담겼습니다.