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호텔 종사원의 감성역량이 소진과 업무성과에 미치는 영향
The Influence of Emotional Competence Perceived by Hotel Employees on Burn-Out and Job Performance
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- 발행기관
- 관광경영학회 바로가기
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- 간행물
- 관광경영연구 바로가기
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- 통권
- 제23권 제6호 통권 92호 (2019.11)바로가기
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- 페이지
- pp.1-31
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- 저자
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- 언어
- 한국어(KOR)
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- URL
- https://www.earticle.net/Article/A365822
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7,200원
원문정보
초록
- 영어
- This study analyzed influential relationships in which emotional competence as perceived by hotel employees affects burn-out and job performance. Empirical analysis results deduced the following results. First, verifications made of the influential relationships in which emotional competence affects burn-out showed that, of emotional competence, systematic thinking competence, which is knowledge competence, decreases burn-out, skill competence had no statistically significant influential relationship with burn-out, achievement oriented competence and impulse control competence of attitude competence decreased burn-out, and service value competence, which is value competence, decreased burn-out. Second, verifications made of the influential relationships in which emotional competence affects job performance showed that, of emotional competence, systematic thinking competence, which is knowledge competence, increases job performance, of skill competence, positive atmosphere building competence, teamwork building competence, communication competence, and leadership competence increased job performance, and all the factors of attitude competence, which are achievement oriented competence, self-awareness and assessment competence, and impulse control competence, increased job performance, and service value competence, which is value competence, increased job performance. These research results show that emotional competence is an important variable that decreases burn-out and on the other hand, increases job performance. Therefore, to increase the emotional competence of employees in hotel businesses, emotions felt at the workplace, in particular, those that continue for long periods of time, should be figured out and interventions of organizational dimensions are needed to double positive emotions and effectively control negative emotions.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 감성역량
2. 소진
3. 업무성과
Ⅲ. 연구설계
1. 연구모형의 설정
2. 변수의 조작적 정의 및 설문지 구성
3. 자료수집 및 분석방법
Ⅳ. 실증분석
1. 인구통계학적 특성
2. 신뢰성 및 타당성 분석
3. 가설검증
Ⅴ. 결론
참고문헌
키워드
Emotional Competence Burn-Out Job Performance Hotel Employees.저자
간행물 정보
발행기관
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- 발행기관명
- 관광경영학회 [Tourism Management Research Organization]
- 설립연도
- 1997
- 분야
- 사회과학>관광학
- 소개
- 관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.
간행물
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- 간행물명
- 관광경영연구 [Journal of Tourism Management Research]
- 간기
- 연7회
- pISSN
- 2092-528X
- 수록기간
- 1997~2021
- 십진분류
- KDC 326 DDC 338
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