관광객의 관광지 정체성 인식이 태도, 만족도, 행동의도에 미치는 영향 관계 : 남이섬을 대상으로
The Effect of Tourists’ Destination Identity Perception on Attitude, Satisfaction and Behavioral Intention : Focused on Nami Island
Tourism destinations should gain competitive advantages by providing distinctive attractions that can attract tourists and create profits. Tourists prefer differentiated destinations, but most destinations fail to offer unique characteristics by providing similar tourism environments and activities to tourists. In this regard, it is important to improve the quality level of tourism experience by creating a characteristic tourist environment and atmosphere so that it can be differentiated from other destinations. The purpose of this study was to examine the impact of destination identity perceived by tourists on attitudes and the relationship between tourists' attitudes influenced by destination identity and their satisfaction and behavioral intention. It is useful to not only understand more deeply the importance of differentiating tourist destinations but also establish effective marketing strategies to become a tourist destination that can continue to grow and differentiate. The summary of the analysis result is as follows. The results showed that destination identity has four factors which include an activity type, a nature type, an emotion type and a relationship type. In addition, these four factors of destination identity had a significant influence on the attitude of tourist. Of these, it was found that an emotion type played a great role in creating the attitude of tourists. Tourist attitude had a positive effect on the satisfaction of tourists. Tourist satisfaction had a significant impact on the behavioral intention of tourists.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 관광지 정체성 2. 관광객 태도 3. 관광객 만족도 및 행동의도 Ⅲ. 연구설계 1. 연구모형과 연구가설 2. 변수의 조작적 정의와 척도 구성 3. 자료수집 및 분석방법 Ⅳ. 분석결과 1. 응답자의 인구통계학적 특성 2. 응답자의 여행 특성 3. 신뢰성 및 타당성 검증 4. 기술통계 분석 5. 가설 검증 Ⅴ. 결론 및 시사점 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.