항공사 객실승무원의 교류기억체계가 심리적 안전감과 팀 응집력에 미치는 영향 : 심리적 안전감의 매개효과
The Effect of Airline Flight Attendant’s Perception of Transactive Memory System on Psychological Safety and Team Cohesion : the mediating effect of psychological safety
The purpose of this study aimed to explore 1) the relationships between transactive memory system and psychological safety 2) the relationship between transactive memory system and team cohesion 3) the relationship between psychological safety and team cohesion 4) mediating effect of psychological safety. To achieve these purposes, questionnaire was developed based on previous study and data were collected by airline flight attendant’s. A questionnaire survey was distributed to a total of 300 flight attendants from April 1st, 2019 to May 10th, 2019. Among them, 242 questionnaires were used for actual analysis and the other 58 questionnaires were excluded because of lack of sincerity. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that transactive memory system has a positive effect on the psychological safety. Second, transactive memory system has a positive effect on the team cohesion. Third, psychological safety has a positive effect on the team cohesion. Fourth, it has been found that the psychological safety mediating effects between ransactive memory system and team cohesion.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 교류기억체계 2. 심리적 안전감 3. 팀 응집력 Ⅲ. 연구설계 1. 연구모형 2. 가설설정 3. 변수의 조작적정의 Ⅳ. 실증분석 1. 인구통계학적 특성 2. 타당성 및 신뢰도 분석 3. 가설 검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.