Earticle

초록

영어

As the times change, human resources management serves important purpose in order to secure and maintain talented individuals, efficiently manage personnel expenses, develop individual competence and renew organizational atmosphere. The purpose of this study is to manage psychological empowerment of cabin crews effectively by analyzed their psychological empowerment of job engagement and organization citizenship behavior. The findings are as follows. First, among the factors of psychological empowerment, it was that meaning and self-determination were positively related to vigor. Also, all factors of the psychological empowerment did have significant effects on dedication. And among the factors of psychological empowerment, self-determination was found to positively relate to absorption. Second, among the factors job engagement, absorption was found to positively relate to organization citizenship behavior. Third, among the factors of psychological empowerment, it was discovered that work competence and discovered that selfdetermination were positively related to organization citizenship behavior. As a result, psychological empowerment can be the most appropriate method of emphasizing initiative and autonomy of cabin crews', and leading organizational innovation. Therefore, a study on the effect of cabin crews' psychological empowerment on job engagement and organizational citizenship behavior in airline companies is significant.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 심리적 임파워먼트
2. 직무열의
3. 조직시민행동
Ⅲ. 연구설계
1. 연구모형
2. 연구가설
3. 변수의 조작적 정의와 설문의 구성
4. 자료수집과 분석방법
Ⅳ. 성과분석
1. 표본의 일반적 특성
2. 측정개념의 타당도 및 신뢰도 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 박민희 [ Minhee Park | 경기대학교 관광학 박사 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338