Earticle

초록

영어

The purpose of this study to verify the impacts of transformational leadership on the organizational trust, service innovation behavior and the altruistic behavior of the frontline employees. And the impacts of organizational trust on the service innovation behavior and altruistic behavior. Also, the practical analysis has been done by employees in the luxury hotel firms located in Seoul to cross-check how to affect mediating effects of organizational trust on the relationships between transformational leadership and service innovation behavior and altruistic behavior. The results of study shows that the transformational leadership make an influence on the organizational trust, service innovation behavior and altruistic behavior. And also the organizational trust make an influence on the service innovation behavior and altruistic behavior. And it has been outed that the organizational trust is a factor that mediating effects on the relationship between transformational leadership and service innovation behavior and altruistic behavior. The ultimate results of this study bring up to set up the new strategy in ways on the transformational leadership practices focused on the employees' organizational trust, service innovational behavior and altruistic behavior in the organizational management of the hotel firms to preempt competitive advantage through sustainable growth. And the contributions and limitations of this research were discussed and the future possible researches were mentioned.

목차

ABSTRACT
I. 서론
II. 이론적 배경
1. 변혁적 리더십
2. 조직신뢰
3. 서비스 혁신행동
4. 이타적 행동
III. 연구조사 설계
1. 연구모형
2. 가설설정
3. 변수의 조작적정의
IV. 실증분석
1. 조사방법 및 인구통계학적 특성
2. 타당도 및 신뢰도 분석
3. 가설 검증
V. 결론
참고문헌

키워드

저자

• 하용규 [ Yongkyu Ha | 수원과학대학교 호텔관광서비스과 겸임교수 ] 주저자
• 정강국 [ Kangkuk Jung | 계명문화대학 호텔항공외식관광학부 조교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338