호텔종사원이 경험한 포용적 리더십이 심리적 안정감을 매개로 하여 창의적 업무 관여도에 미치는 영향에 관한 연구
The Impact of Inclusive Leadership Perceived by Hotel Employees on Employee Involvement in Creative Work Mediated through Psychological Safety
As the needs of study on how to increase organizational innovation have been raised in the hotel industry, this study aims to investigate the structural relationship among inclusive leadership, psychological safety, and involvement in creative work. Based on the existing literature, it has been hypothesized that inclusive leadership influences involvement in creative work mediated through psychological safety. Focused on the hotel employees, this study surveys five star hotel employees using convenience sampling. The number of 215 cases was used for final analysis out of 250 cases surveyed. Structural equation modeling was used to analyze the study results. The results firstly indicate that inclusive leadership makes a significantly positive influence on psychological safety. Secondly, psychological safety positively influences involvement in creative work. Thirdly, inclusive leadership fails to make a significant impact on involvement in creative work. Finally, psychological safety fully mediates the relationship between inclusive leadership and involvement in creative work. This study presents the leadership delivering consistent and reliable value on diverse ideas and innovation increases the hotel employees’ generation of creative ideas.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 포용적 리더십과 심리적 안정감의 관계 2. 심리적 안정감과 창의적 업무관여도의 관계 3. 포용적 리더십과 창의적 업무관여도의 관계 4. 포용적 리더십과 창의적 업무관여도의 관계에서 심리적 안정감의 매개효과 Ⅲ. 연구설계 1. 연구모형 2. 변수의 조작적 정의 및 측정 3. 조사 설계 및 분석방법 Ⅳ. 분석결과 1. 인구통계학적 분석 2. 타당도 및 신뢰도 분석 3. 잠재요인간의 상관관계 검증 4. 가설검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.