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항공사 객실승무원 팀의 특성이 교류기억체계(TMS)와 팀 효과성에 미치는 영향 : 교류기억체계의 매개효과
The Effect of Airline Flight Attendant’s Perception of Team Characteristic on Transactive Memory System and Team Effectiveness: the mediating effect of transactive memory system

첫 페이지 보기
  • 발행기관
    관광경영학회 바로가기
  • 간행물
    관광경영연구 바로가기
  • 통권
    제23권 제1호 통권 87호 (2019.01)바로가기
  • 페이지
    pp.1-22
  • 저자
    강상묵
  • 언어
    한국어(KOR)
  • URL
    https://www.earticle.net/Article/A346635

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원문정보

초록

영어
The purpose of this study aimed to explore 1) the relationships between team characteristic and transactive memory system 2) the relationship between team characteristic and team effectiveness 3) the relationship between transactive memory system and team effectiveness 4) mediating effect of transactive memory system. To achieve these purposes, questionnaire was developed based on previous study and data were collected by airline flight attendant’s. A questionnaire survey was distributed to a total of 250 flight attendants from September 1st, 2018 to October 10th, 2018. Among them, 300 questionnaires were used for actual analysis and the other 38 questionnaires were excluded because of lack of sincerity. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that team characteristic has a positive effect on the transactive memory system. Second, team characteristic has a positive effect on the team commitment and team performance. Third, transactive memory system has a positive effect on the team commitment and team performance. Fourth, it has been found that the transactive memory system mediating effects between eam characteristic and team effectiveness.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 팀 특성
2. 교류기억체계
3. 팀 효과성
Ⅲ. 연구설계
1. 연구모형
2. 가설설정
3. 변수의 조작적정의
Ⅳ. 분석결과
1. 인구통계학적 특성
2. 타당성 및 신뢰도 분석
3. 가설 검증
Ⅴ. 결론
참고문헌

저자

  • 강상묵 [ Sangmuk Kang | 대구가톨릭대학교 호텔관광학부 조교수 ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    관광경영학회 [Tourism Management Research Organization]
  • 설립연도
    1997
  • 분야
    사회과학>관광학
  • 소개
    관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.

간행물

  • 간행물명
    관광경영연구 [Journal of Tourism Management Research]
  • 간기
    격월간
  • ISSN
    2092-528X
  • 수록기간
    1997~2019
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 326.39 DDC 910

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