Earticle

초록

영어

This study aims to analyze the influence of travel agency worker’s job stress from work process on job burnout and turnover intention through empirical study. The purpose of this study is to provide basic data for travel agency’s human resources management and to reduce turnover rate. In the factor analysis, travel agency worker’s job burnout was divided into emotional burnout and decrease of personal fulfillment while job stress and turnover intention were composed of single dimension. The hypothesis testing result was as follows. First, the travel agency worker’s job stress had significant influence on emotional burn out and decrease of personal fulfillment. This shows that job stress during the work cause the decrease of work efficiency and motivations influencing on the performance of the organization. Secondly, the travel agency worker’s emotional burnout and decrease of personal fulfillment had significant influence on turnover intention. It is assumed that the job burnout influences on the turnover intention as the travel agency worker perceives job burnout in the organizational level instead of individual level and that job burnout. Thus, the job stress in the work place increases job burnout while job burnout also increases turnover intention.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 직무스트레스
2. 직무소진
3. 이직의도
Ⅲ. 연구설계
1. 연구모형
2. 연구가설
3. 설문구성
Ⅳ. 분석결과
1. 조사방법 및 대상자의 특성
2. 타당성 및 신뢰성
3. 가설검증
Ⅴ. 결론
참고문헌

키워드

저자

• 정양미 [ Yangmi Chung | 백석문화대학교 보건행정과 외래교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338