The purpose of this study was to evaluate how employees perceived human resource management practices which are associated with quality enhancement business strategy and organisational effectiveness regarding the concept of procedure justice in the Korean hotel companies by types of ownership. Also this study used a structural equation modelling approach to understand the employees' feeling about their organisation between international chain hotels and Korean owned hotels. The results of this study proved that the factor of 'training and development', 'service quality', 'consultation' had a positive influence on procedure justice in international chain hotels otherwise 'training and development', 'recruitment', 'consultation' had a positive influence on procedure justice in Korean owned hotels. Also 'procedure justice' significantly influenced 'job satisfaction' and 'turnover intentions' in both hotels. This study found that deluxe hotels adopt a quality enhancement business strategy which is tailored HRM practices such as hiring excellent employees, providing good services, offering training opportunities more to meet various customers' needs. Moreover the results of this study will help managers to provide a better understanding of the concept of business strategy which enacts in hotel companies and management can apply those HRM practices into their similar service organisations.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 숙박가격 결정요인 2. 헤도닉가격모형(hedonic price model) Ⅲ. 연구설계 1. 분석 자료의 수집 2. 분석변수의 설정 3. 분석방법 Ⅳ. 성과분석 1. 헤도닉가격모형(HPM) 변수의 기초분석 2. 함수형태 설정을 위한 Box-Cox 검정 3. 모수추정을 위한 자료의 검정 4. 헤도닉가격모형의 모수추정 결과 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.