항공서비스 기업의 코칭리더십과 객실승무원의 직무자율성, 조직몰입, 직무성과간의 구조적 관계분석
The Structural Relationships among Coaching Leadership, Job Autonomy, Organizational Commitment and Job Performance of Flight Crew
The purpose of this study was to verify the structural relationships among coaching leadership, job autonomy, organizational commitment and job performance of flight crew. This paper chose flight crews as a population of this study who was working in the domestic airline more than 6 mons. For the analysis of data, 308 questionnaires were used using PASW 18.0 Windows Version and Amos 20.0. Frequency analysis and reliability analysis were processed. To examine convergent validity and correlation between variables, confirmatory factor analysis and correlation analysis were conducted. Finally, structural equation model(SEM) was made for the verification of model suitability and research hypotheses. The results of this research is presented as follows: First, coaching leadership on job autonomy showed that coaching leadership had a significant effect on flight crews' job autonomy. Second, coaching leadership on organizational commitment showed that coaching leadership had a significant effect on flight crews' organizational commitment. Third, coaching leadership on job performance showed coaching leadership had not a significant effect on flight crews' job performance. Forth, job autonomy on organizational commitment showed that job autonomy had a significant effect on flight crews' organizational commitment. Fifth, job autonomy on job performance showed job autonomy had not a significant effect on flight crews' job performance.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 코칭리더십 2. 직무자율성 3. 조직몰입 4. 직무성과 Ⅲ. 연구설계 1. 연구모형 및 연구가설 2. 설문지 구성 3. 자료수집 및 분석방법 Ⅳ. 분석결과 1. 표본의 인구통계학적특성 2. 타당성 및 신뢰도 검증 3. 상관관계분석 4. 연구모형의 적합도 및 가설검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.