Earticle

초록

영어

The purpose of this study is to examine if the characteristics of Korean hotel managers who have entered Vietnam influence local employees’ service-providing behavior significantly and also if knowledge sharing types have regulating effects in correlation between managers’ characteristics and service-providing behavior. To address the goal, this author conducted a survey to local employees working in five hotels that have entered Vietnam, and total 214 questionnaire sheets were used for positive analysis. According to the analysis results, managers’ characteristics, competence characteristics and psychological characteristics, are found to influence service-providing behavior, and in correlation between them, two factors of knowledge sharing types, colleagues and educational training, are found to exert regulating effects. Based on the results, this researcher suggests that managers should share their attitudes about management with local employees through educational training and deliver messages to entire employees clearly. Based on that, it is important to have proper communication among colleagues.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 경영자의 특성
  2. 서비스 제공 행동
  3. 지식공유 유형
 Ⅲ. 연구설계
  1. 연구모형 및 연구가설의 설정
  2. 측정도구
  3. 자료수집 및 분석방법
 Ⅳ. 분석결과
  1. 표본의 인구통계적 특성
  2. 측정항목의 타당성 및 신뢰도 검증
  3. 가설검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 최동희 [ Dongheui Choi | 광주대학교 호텔관광경영학부 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338