Earticle

초록

영어

In this study it was intended to search the process of the path from cabin crew’s perceived organizational atmosphere, to job performance and turnover intention through cabin crew’s emotional labor. The verifying results of hypotheses were as follows. First, it was proved that the leader characteristic of airline’s organizational atmosphere gave influence on cabin crew’s emotional labor. Second, it was proved that both sub-factors of the emotional labor, internal behavior and external behavior, gave influence on the job performance. Third, it was proved that both internal behavior and external behavior gave influence on the turnover intention. That the leader characteristics, a factor of the airline‘s organizational atmosphere affected on the emotional labor, had drawn the importance of leader characteristics, a sub-factor consisting the organizational atmosphere and implied the necessity of the leader characteristics for future study of airline’s organizational atmosphere. And, as the influence of cabin crew’s internal behavior on the turnover intention had been reported, this study results had implied the necessity of the effort to transform the external behavior to the internal behavior of the cabin crew’s emotional labor.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 조직분위기
  2. 감정노동
  3. 직무성과
  4. 이직의도
 Ⅲ. 연구설계
  1. 연구모형 및 연구가설
  2. 조사설계 및 분석방법
 Ⅳ. 실증분석
  1. 인구통계분석
  2. 측정모델의 신뢰도, 타당성 분석
 Ⅴ. 결론
  1. 연구결과의 요약
  2. 연구의 시사점
 참고문헌

키워드

저자

• 김정희 [ Junghee Kim | 가톨릭관동대학교 항공운항서비스학과 조교수 ]
• 김바다 [ Bada Kim | 경기대학교 관광전문대학원 관광사업경영 박사과정 ] 교신저자
• 채일순 [ Ilsoon Chae | 경기대학교 관광전문대학원 관광사업경영 박사과정 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338