Earticle

초록

영어

This study analyzed the team leader's spiritual leadership as perceived by the airline cabin crew and its impact on the calling and service-oriented organizational citizenship behavior of the crew. This study also examined the mediating effect of calling in the relationship between the spiritual leadership and service-oriented organizational citizenship behavior. Through this, practical implications for manning the airline cabin crew and enhancing the competitiveness of the airlines were acquired. For this purpose, I surveyed 319 flights of cabin crews working for domestic airlines. As a result of the analysis, First, the team leader's spiritual leadership has a positive impact on the calling and service-oriented organizational citizenship behavior of the cabin crew. Second, between the spiritual leadership and service-oriented organizational citizenship behavior, the sense of calling was found to have a mediating effect. The purpose of this study is to clarify the necessity of the team leader's spiritual leadership in the domestic airline management environment. In addition, since the profit generation and survival of the service companies are related to satisfying the customers, the voluntary service staff's efforts are required for this. The facts that “the leader’s spiritual leadership provided practical implication that it would work as a powerful motivation to satisfy employees' spiritual needs and to act on their own" were presented as practical meaning.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 영성 리더십
  2. 소명의식
  3. 서비스 지향적 조직시민행동
  4. 가설설정
 Ⅲ. 연구설계
  1. 연구모형
  2. 변수의 조작적 정의 및 측정
  3. 자료수집 및 분석방법
 Ⅳ. 성과분석
  1. 인구통례학적 분석
  2. 타당도 및 신뢰도 분석
  3. 구조모형 분석결과 및 연구가설 검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 이지은 [ Ji-eun Lee | 경희대학교 대학원 호텔경영학과 박사과정 ]
• 권용주 [ Yong-joo Kwon | 경희대학교 호텔관광학부 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338