The present exploratory study aims to deduct the components of Voluntourism experience using Netnography which utilize the SNS online community and to analyze the Voluntourism experience which would be differentiated from Mass tourism. A Naver cafe site named ‘Enjoy Work Camp’ was selected for exploratory data gathering and 60 online reviews from Jan. to Dec. 2013 were analyzed using Netnography, the on-line based ethnographical method. According to preceding research, the Voluntourism experience was categorized by physical experience and social․psychological experience and the experiences were examined by top components and sub components. Physical experience components were found to be consisted of Destination(5 sub-components), Activity contents(3 sub-components), People(3 sub-components). Next, social․psychological experience components appeared to be consisted of Activity-oriented(3 sub-components), Relationship-oriented(4 sub-components), Environment-oriented(3 sub-components), Education-oriented(2 sub-components), Psychology-oriented (8 sub-components). Based on the results, the characteristics of Voluntourism experience which differentiate from Mass tourism were delineated. First, there are Unique experience components which cannot experience in Mass tourism. Second, various types of interchange among people were shown. Third, it was seen as not single social․psychological experience, but complex experience. It proves that Social․psychological experience varies with physical experience components. This study is expected to be possibly utilized in policy making for activating Voluntourism and in travel business for suggesting the standard of Unique Selling Point of Voluntourism.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 관광경험의 구성요인 2. 자원봉사관광 3. 네트노그라피 Ⅲ. 연구 방법 1. 자료 수집 및 관찰 2. 자료 분석 및 해석 Ⅳ. 분석결과 1. 자원봉사관광 경험의 물리적 구성요인 2. 자원봉사관광 경험의 사회ㆍ심리적 구성요인 Ⅴ. 결론 참고문헌 [부록] 온라인 후기자료 특성
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.