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공항공사와 항공사 아웃소싱 직원의 근무환경과 직무만족, 조직 유효성 간의 관계 연구
A study on Relationship between perceived working environment, job satisfaction and organization effectiveness for outsourcing staffs of airport cooperation and airlines at the Incheon International Airport

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초록

영어
The main purpose is the effectively improving the working conditions of the two groups and keeping a high level of service quality and aims to contribute to raise the world's most competitive airport services. First, recognition on work environment of Incheon International Airport and the airline outsourcing staffs shows that there is a difference. In particular, external working environment related with salaries and benefits, environment-related work conditions and the social working environment related with staff's cooperation, atmosphere at work, etc. has shown a difference. Second, between airlines outsourcing staffs on working environment and organizational citizenship behavior, the relationship of external working environment related with salary, benefits, good working environment and organizational citizenship behavior affects negative(-). Third, the manager of airport cooperation and airline has to make on effort for improvement with constant attention due to the effects of the perception of working environment on job satisfaction and organizational effectiveness is very large impact. Fourth, the difference analysis of the demographic characteristics are more interested and sensitive to working environment, job satisfaction and organizational commitment on less than one year of service staff and spent more than 4 years or 5 years of service staffs. To maintain service competitiveness and quality, it absolutely needs to special care and improvement in order to meet the staffs' interests related to working environment, job satisfaction and organizational commitment working for less than one year staff and over 5 years of service staffs considering change of occupation.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 아웃소싱
  2. 인천공항공사 아웃소싱
  3. 항공사 아웃소싱
  4. 근무환경
  5. 직무만족
  6. 조직유효성
 Ⅲ. 연구설계
  1. 연구모형
  2. 가설설정
  3. 설문지 구성
  4. 조사방법 및 분석방법
 Ⅳ. 실증분석
  1. 인구통계학적 특성
  2. 신뢰성 및 타당도 검증
  3. 상관관계 분석
  4. 가설검증
 Ⅴ. 결론
 참고문헌

저자

  • 권순호 [ Soonhho Kwon | 경기대학교 관광전문대학원 박사과정 ]
  • 배은주 [ EunJoo Bae | 세명대학교 호텔관광경영과 외래교수 ] 교신저자
  • 김성근 [ Sungkeun Kim | 동성삼우국제여행사 대표이사 ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    관광경영학회 [Tourism Management Research Organization]
  • 설립연도
    1997
  • 분야
    사회과학>관광학
  • 소개
    관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.

간행물

  • 간행물명
    관광경영연구 [Journal of Tourism Management Research]
  • 간기
    격월간
  • ISSN
    2092-528X
  • 수록기간
    1997~2019
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 326.39 DDC 910

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