The purpose of this study is to present management measures for hotel employees by analyzing the difference in structural stress and office stress depending on the work experience of the staff of hotels in Seoul and Kyung-gi. The survey was conducted for an employees at nine hotels in Seoul and the Kyonggi Province for about two months from June 1 to July 30, 2017. A total of 250 questionnaires were distributed. 26 unsuitable questionnaires were removed and the final use of the analysis was made by the 224. The collected data was processed by SPSS for windows, after data coding. As a result of the analysis, the structural stress differed according to the work experience of the hotel staff and there was no difference in the office stress. Hotels employees with less than one year of work experience were under both structural stress and office stress, and hotel employees with more than 10 years of work experience had the highest levels of structural stress and office stress.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 호텔종사원의 조직스트레스와 업무스트레스 2. 호텔종사원의 근무경력 Ⅲ. 연구설계 1. 연구 모형 및 가설 2. 조사 설계 3. 설문지 구성과 분석방법 Ⅳ. 분석결과 1. 응답자의 일반적 특성 2. 신뢰도 분석과 요인분석 검증결과 3. 가설검증 Ⅴ. 결론 참고문헌
키워드
Hotel StaffExperienceStructural StressOffice Stress.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.