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호텔 종사원의 체면민감성과 직무만족, 조직시민행동의 구조적 관계 : 조직후원인식의 조절효과를 중심으로
The Structural Relationships between Social Face Sensitivity, Job Satisfaction and Organizational Citizenship Behavior of Hotel Employees : Focusing on the moderating effect of perceived organizational support

첫 페이지 보기
  • 발행기관
    관광경영학회 바로가기
  • 간행물
    관광경영연구 바로가기
  • 통권
    제21권 제6호 통권 79호 (2017.11)바로가기
  • 페이지
    pp.361-385
  • 저자
    문상정, 김기성
  • 언어
    한국어(KOR)
  • URL
    https://www.earticle.net/Article/A317272

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원문정보

초록

영어
This study surveyed hotel employees who served for five-star hotels located in Daegu and Busan. The convenience sampling was used for the sampling method, and the questionnaire survey was conducted for about two months from September 2015 to November 2015. 316 questionnaire copies were used for data analysis. Data obtained from the collected questionnaires were subjected to reliability analysis and exploratory factor analysis, using SPSS 20.0, and to covariance structure analysis (SEM: structural equation modeling), using Amos 20.0 And the chi square (χ²) difference test was carried out for testing moderating effects. As a result of hypothesis testing, first, it was found that the hotel employees' social face sensitivity had significant negative(-) influence on job satisfaction, and thus that the more they perceived social face sensitivity, the lower their job satisfaction became. Second, it was found that the hotel employees' job satisfaction had significant positive(+) influence on organizational citizenship behavior. Lastly, it was found that there was no difference in the effects of the hotel employees' social face sensitivity on job satisfaction according to the degree of perceived organizational support, and thus the moderating effect of perceived organizational support was not verified. The theoretical implications of this study are significant in that it tried to test the moderating effect by using as a moderator variable the perceived organizational support, which has hardly been dealt with in the relationships of social face sensitivity, job satisfaction and organizational citizenship behavior among studies on hotel employees.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 체면민감성(Social Face Sensitivity)
  2. 직무만족(Job Satisfaction)
  3. 조직시민행동(Organizational Citizenship Behaviour)
  4. 조직후원인식(Perceived Organizational Support)
 Ⅲ. 연구설계
  1. 연구모델
  2. 가설의 설정
  3. 측정도구
 Ⅳ. 실증분석
  1. 표본의 인구통계적 특성
  2. 측정변수의 신뢰도 및 타당도 검증
  3. 측정척도의 단차원성 평가
  4. 측정모델의 평가
  5. 연구모델의 평가 및 가설의 검증
 Ⅴ. 결론
 참고문헌

저자

  • 문상정 [ Sangjeong Moon | (사)한국관광경영연구원 부원장 ]
  • 김기성 [ Kisung Kim | 대구가톨릭대학교 호텔관광학부 조교수 ] 교신저자

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    관광경영학회 [Tourism Management Research Organization]
  • 설립연도
    1997
  • 분야
    사회과학>관광학
  • 소개
    관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.

간행물

  • 간행물명
    관광경영연구 [Journal of Tourism Management Research]
  • 간기
    격월간
  • ISSN
    2092-528X
  • 수록기간
    1997~2019
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 326.39 DDC 910

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