IPA분석기법을 이용한 MICE 개최장소 및 도시 선택속성의 중요도와 만족도, 그리고 만족도와 재 선택의 영향관계를 중심으로 : 광주광역시를 중심으로
The Level of Importance and Satisfaction of MICE Selection Attributes of Venue Location and City by Using the IPA Analysis Technique as well as Relationship of Influence of Level of Satisfaction and Re-selection : Focused on Gwangju Metropolitan City
The purpose of this study is to find out the difference of level of importance and level of satisfaction of attributes for the hosting venue and urban selection of MICE through the in-depth interview with professional groups on the basis of the advanced studies through the IPA analysis for each interested party (participant and participating companies). And, it intends to find out the relationship of influence on the level of satisfaction and re-selection of attributes for the hosting venue and urban selection of MICE. As a result of analysis, following outcome has been formulated. First, as a result of comparing the level of importance and level of satisfaction of attributes for the hosting venue and urban selection of MICE for each interested party, transportation convenience (relativity) is shown to be high for level of importance and low for level of satisfaction in general. And, second, as a result of analyzing the level of satisfaction and relationship of influence of re-selection of the attributes to select MICE for each interested party, the tourism attraction is commonly shown to be important factor for re-selection. On the basis of such study result, as the hosting venue for MICE of Gwangju Metropolitan City, there is a need of improvement on following contents in order to have the competitiveness with other local governments as the hosting venue of MICE. First, with respect to the MICE infra, there is a need to expanding the transportation convenience (relativity), expanding the accommodation facilities and expanding the exhibition facilities, second, there is a need to support the service development on ICT-based integrated information in relation to MICE operation, third, there is a need to develop the tourism resource to represent Gwangju, such as, developing the tourism program, shopping, eatery, recreation and so forth in connection with MICE, and fourth, with respect to the conditions of hosting site, there is a need to improve the urban image.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. MICE 개최장소 및 도시 선택속성 2. 이해관계자 3. 재 선택 Ⅲ. 연구설계 1. 연구문제 2. 변수의 조작적 정의 및 설문의 구성 3. 표본추출 Ⅳ. 실증분석 1. 인구통계학적 및 일반적 특성 2. 신뢰도 및 타당도 검증 3. 연구문제 분석 Ⅴ. 결론 참고문헌
키워드
MICE Selections Attributes Of Host City & VenueSatisfactionRe-selectionGwang-ju MetropolitanIPA Method.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.