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개인-직무 적합도 및 개인-조직 적합도와 고객접점 종업원의 행동 간의 관계 : 매개경로에 대한 탐색
The Relationships among Person-Organization Fit, Person-Job Fit, and Employees’ Behavior in Customer-contacted Functions : The Search for Mediation Mechanisms

첫 페이지 보기
  • 발행기관
    한국생산성학회 바로가기
  • 간행물
    생산성연구: 국제융합학술지 KCI 등재 바로가기
  • 통권
    제30권 제2호 (2016.06)바로가기
  • 페이지
    pp.83-116
  • 저자
    류성민
  • 언어
    한국어(KOR)
  • URL
    https://www.earticle.net/Article/A312319

※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.

원문정보

초록

영어
This study examined the relationships among person-organization fit, person-job fit, and service behavior by employees in customer-contacted function. This study also examined mediating mechanisms of social exchange with organization and job involvement. We introduced ASA(attraction-selection-attrition) model to explain the relationship between independent variables and a dependent variable. We also introduced social exchange theory and JD-R model to explain the mediating effect of social exchange with organization and job involvement. To examine hypotheses, we collected the data from 204 flight crews in a large airlines of South Korea. The results of regression analysis showed that flight crews’ person- organization fit and person-job fit were positively related to flight crews’ service behavior. The results also showed that flight crews’ person-organization fit was positively related to their social exchange with organization, and that flight crews’ person-job fit was positively related to their job involvement. Finally, the results also showed that flight crews’ social exchange with organization and job involvement were positively related to their service behavior. Consequently, two variables of flight crews’ fit were not only directly related to service behavior, but also indirectly related to service behavior through social exchange with organization and job involvement respectively. This study found the positive relationships among customer-contacted employees’ person-organization fit, person-job fit, and service behavior in service firms. This results showed the importance of cultural and psychological control system to customer-contacted employees in service firms. This study also found the mediating effects of social exchange with organization and job involvement to the relationships among person-organization fit, person-job fit, and service behavior. This results showed the mediating mechanisms for the relationship between person-environment fits and service behavior. We also discussed limitations and further research directions.

목차

Ⅰ. 서론
 Ⅱ. 이론적 배경 및 연구가설
 Ⅲ. 연구방법
 Ⅳ. 분석결과
 Ⅴ. 결론 및 토론
 참고문헌
 Abstract

키워드

Person-organization fit Person-job fit Service behavior Social exchange with organization Job involvement Mediating mechanisms

저자

  • 류성민 [ Seongmin Ryu | 경기대학교 경영학과 부교수 ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    한국생산성학회 [Korea Productivity Association]
  • 설립연도
    1985
  • 분야
    사회과학>경제학
  • 소개
    본 학회는 생산성에 관련된 학술연구의 진흥과 회원상호간의 친목을 도모함을 목적으로 한다. 그리고 다음의 사항에 주력한다. - 생산성에 관련된 학술연구의 진흥 - 생산성 향상을 위한 산학연계의 확립 - 회원상호간의 친교 및 정보교환 강화

간행물

  • 간행물명
    생산성연구: 국제융합학술지 [Productivity Research: An International Interdisciplinary Journal]
  • 간기
    격월간
  • pISSN
    1225-3553
  • 수록기간
    1987~2025
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 325 DDC 330

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