The purpose of this study is the findings of the effect of perceived risk on purchase intention in the hotel business. Especially, this study focuses on the differences presented by message framing. This researchers set up hypotheses referring to theoretical backgrounds and conducted a questionnaire for customers who have looked for hotel information. The findings are as follows. The First, of perceived risks, physical risk had a negative impact on the consumer's purchase intentions. The second, there was a difference in financial risk among the perceived risks by message framing. Especially, when the message is framed negatively, the financial risk is higher. And purchasing intention was also different by message framing. Especially, when the message is framed positively, purchase intention is higher. The Third, the main effects of message framing type (positive X negative) on purchase intention were all significant. In the effect of perceived risk level (high risk X low risk) on purchase intention, only the main effect of the level of physical risk and social psychological risk showed significant results. However, the interaction effect between message framing type and perceived risk level on purchase intention was not statistically significant. Hotel companies will be able to develop more effective marketing strategies on the basis of this empirical results.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 지각된 위험 2. 메시지 프레이밍 3. 구매의도 Ⅲ. 연구설계 1. 연구가설 2. 연구방법 Ⅳ. 실증분석 1. 표본의 인구통계학적 분석 및 실험조작의 검증 2. 타당성 및 신뢰성 검증 3. 가설검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.