Earticle

초록

영어

This study conducted an empirical analysis focusing on a hypothesis in order to verify difference in burnout due to emotional labor of hotel employees. According to factorial analysis of emotional labor, it was classified into surface acting, control mechanism, and deep acting; according to cluster analysis of deduced factors, it was classified into surface acting cluster, control mechanism cluster, and deep acting cluster; and, verification was made on difference in burnout of hotel employees between the 3 clusters. Academic implications pursuant to the analysis result revealed statistically significant differences in hotel employees' burnout of emotional labor between the 3 clusters and therefore, it adopted the hypothesis suggested through a theoretical ground of advanced research. Burnout was shown differently as per emotional labor cluster of hotel employees and therefore, it was found what they considered as per emotional labor cluster. Some employees have well adapted to emotional labor from the aspect of human resources management of hotel employees while some have evaded it, which results in an adverse affect to the organization owing to personal difference between variables of cause and result, and therefore, the result of this study suggested a way to reduce the burnout. In addition, it is expected that quality of life of hotel employees can be improved not only through continuous interest in emotional labor but also through an institutional strategy for improvement of their human rights in order to contribute to creation of sound labor culture.

목차

ABSTRACT
 I. 서론
 II. 이론적 배경
  1. 감정노동
  2. 직무소진
 III. 연구설계
  1. 연구가설 설정 및 설문지 구성
  2. 표본 및 자료수집
  3. 분석방법
 IV. 분석결과
  1. 표본의 인구통계학적 특성
  2. 측정도구의 타당성과 신뢰성 검증
  3. 가설 검증
 V. 결론
 참고문헌

키워드

저자

• 박정하 [ JungHa Park | 중부대학교 호텔경영학과 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338