중국인이 지각하는 외국인관광 도시 민박업 이미지, 지각된 품질, 지각된 가치 및 태도 간의 관계에 대한 연구
A Study of the Relationship between Home stay Image, Perceived Quality, Perceived Value and Attitude of Chinese
This study tried to define the characteristic of Home stay targeting foreigners, which have sharply risen among alternative accomodations, and to research how the pre-perceived image and quality influence attitudes and consumer value toward Home stay. Highlighting alternative accomodations itself is significant that former studies mainly focused on hotels. Foreign tourists desire memorable experience family-intimacy and the local culture with the host through the stay which they can hardly get from hotel or other accommodations. The implications of the study are as follows : First, the pre-image of the Home stay does affect tourists’ perception on quality and value of the accommodations. Between the images, intimacy maintains bigger portion. Second, systematical supplementation is required for enhancing safety management level, which is the most important element of perceived quality. Considering 'Home stay insurance' may be a meaningful option. Third, perceived service quality affects perceived values and attitudes. Therefore, the 'diplomatic' host may be required. As a result, the main objective of this study is to provide a new marketing perspective that can be used to reinforce customer service, and to suggest effective ways on increasing the effectiveness of the proposed Home stay. In this study, only Chinese tourists were focused, and difference among various types of accomodations(e. g. guest house, youth hostel) were not considered.
목차
ABSTRACT Ⅰ. 서론 II. 이론적 배경 1. 외국인 관광 도시 민박업 2. 이미지 3. 지각된 품질 4. 지각된 가치 5. 태도 Ⅲ. 연구설계 1. 가설과 연구모형의 설정 2. 변수의 조작적 정의와 설문의 구성 3. 자료수집과 분석방법 Ⅳ. 분석결과 1. 표본의 일반적 특성 2. 신뢰도와 타당성 검증 3. 확인적 요인분석 결과 4. 상관관계 분석 5. 연구모형의 적합도와 가설검증 Ⅴ. 결론 참고문헌
키워드
Home Stay(Guest house) ImagePerceived QualityPerceived ValueAttitude.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.