Earticle

초록

영어

Since the deregulation of the airline industry, carriers have searched for various methods to improve their competitiveness. In Korea, most of the airlines have used outsourcing as a method to control cost, improve efficiencies and profitability. The aim of this study is to analyze the relationship of emotional labor, job burnout and turnover intention focused on the outsourcing employees working in the 4 international airports and to propose policy implications to the human resource administration. To achieve the goal, the output of structural analysis is conducted to test the hypotheses. The survey data was collected from airline outsourcing company employees providing airport service in 4 international airports located in Incheon, Seoul, Kimhae and Jeju. In total 200 questionnaires were distributed and 171 valid data was collected for empirical data analysis. Accordingly, the implications of this study can be summarized as follows. Emotional labor was divided into surface acting and deep acting and the analysis result showed that both factors did have significant effects on job burnout and turnover intention. Job burnout also have statistically significant effects on turnover intention. This study presents that it is important to provide pleasant consulting room and get the regular program which helps control emotional problem for employees.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 항공사 아웃소싱
  2. 감정노동
  3. 직무소진
  4. 이직의도
 Ⅲ. 연구설계
  1. 연구모형 및 가설설정
  2. 변수의 정의 및 설문구성
  3. 표본의 설계 및 분석방법
 Ⅳ. 분석결과
  1. 표본의 특성
  2. 측정 항목의 신뢰성 및 타당성 검증
  3. 가설 검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 박인주 [ Injoo Park | 원광보건대학교 항공서비스과 부교수 ]
• 김화진 [ Hwajin Kim | 경남정보대학교 항공관광과 부교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338