Earticle

초록

영어

The purpose of this study is to examine the impact of job autonomy on the factors of regulatory focus as well as to analyze its effect on the regulatory focus, service innovative behavior, job autonomy, and the service innovative behavior. To this end, we distributed 400 copies of questionnaires targeting the cabin crews of major domestic airlines and used them for the analysis with the exception of inappropriate 38 copies. As a result, work plan and work method among the factors of job autonomy were found to have significant positive effect on the promotion focus. Also, among the factors of job autonomy, work plan, and decision-making were found to have significant positive effect on Prevention focus. Secondly, among the factors of regulatory focus, promotion focus was found to have significant positive effect on the service innovative behavior. Thirdly, all factors of the job autonomy were found to have significant positive effect on service innovative behavior. In this way, by targeting the airline cabin crew, this study investigates the structural relationship among the job autonomy, regulatory focus, and service innovative behavior in order to recognize their importance and to provide preliminary materials for human resource management, thus suggesting implications on the basis of the result.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 직무자율성
  2. 조절초점
  3. 서비스 혁신행동
 Ⅲ. 연구설계
  1. 연구가설 및 연구모형
  2. 변수의 조작적 정의 및 측정
  3. 자료수집 및 분석방법
 Ⅳ. 실증분석
  1. 표본의 인구통계학적 특성
  2. 측정개념의 타당성 및 신뢰성 검증
  3. 연구가설 검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 박민희 [ Minhee Park | 경기대학교 관광경영학과 박사 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338