상사의 비인격적 감독과 여행사 종사원의 직무만족, 조직침묵, 이직의도와의 영향관계
The Effect of Senior’s Abusive Supervision on Job Satisfaction, Organizational Silence and Turnover Intention in Travel Agency’ Employee
Researchers, recently, have paid attention to the dark and destructive aspects of supervisors such as sexual harassments, violence, and psychological maltreatment. We have also chosen to focus attention on the relationship between abusive supervision and employee job status because it helps us to address the problem of persistence and escalation of abuse in supervisor-subordinate relationships over time. We found that the interaction between higher levels of perceived supervisor abusive supervision and employee entitlement predicted increased job dissatisfaction and organizational silence. The central conclusion of this study is that abusive supervision, which is the conceptual opposite of ethical leadership, has a negative influence on job satisfaction with corresponding impacts on intentions to quit and job search behavior. Abusive supervision, which does not directly lead to job search behavior but directly make people so upset that they initiate job satisfaction. Implications for research and practice in human resource management are discussed. Leaders need to reinforce perceptions of ethical leadership continually in order to maintain high job satisfaction and low job search behaviors among followers.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 비인격적 감독 2. 조직침묵 3. 직무만족 4. 이직의도 Ⅲ. 연구설계 1. 연구모형 2. 가설 설정 3. 설문 구성 4. 자료수집 Ⅳ. 분석결과 1. 요인분석 및 신뢰도 분석 2. 가설 검증 결과 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.