Earticle

초록

영어

Order processing system is the beginning and core part of distribution center operations, and efficient order processing operations can not only improve customer satisfaction but also reduce costs. Therefore, the trade-off analysis between order processing difficulty and quick response time, improving the handling capacity and efficiency while reducing order processing costs are regarded as two big challenges for e-commercial enterprise. Based on queuing model as well as some data collected from Jingdong, a Chinese E-commerce giant, this paper constructed a 3D simulation model by using Flexsim, aiming at solving the bottleneck of the whole system of E-commerce order processing. According to the simulation, the author gives two order processing optimization solution, service stations optimization and queuing optimization to solve the two challenges.

목차

Abstract
 1. Introduction
 2. Model
 3. Result Analysis
 4. Optimization
  4.1. Service Desk Optimization
  4.2. Queuing Optimization
  4.3. Optimization Result
 5. Conclusion
 References

키워드

저자

• Wang Jing [ Wuhan University of Science and Technology, Wuhan, China ]
• Lilei [ Wuhan University of Science and Technology, Wuhan, China ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Multimedia and Ubiquitous Engineering

• 간기

  월간

• pISSN

  1975-0080

• 수록기간

  2008~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605