Earticle

초록

영어

The study aimed to find out which logistic service factors affect the field and administrative staff’s perception of service quality satisfaction. It also tried to find out if there was a difference in perception due to job-type. As the result of analysis, the following implications can be gained. First, independent sample t-test results showed that based on the job types, there is an average difference on economic feasibility, stability, and service satisfaction. Second, the results showed that service quality factors all have a positive influence on service satisfaction. Third, although there was difference in view between field staff and administrative staff on each variables, there was no moderating effect between service quality including each subordinate factors and service satisfaction.

목차

Abstract
 1. Introduction
 2. Literature Review
  2.1. Tourism and Leisure Industry
  2.2. Logistics Service Quality
 3. Research Design
 4. Empirical Analysis
 5. Conclusion
 Acknowledgments
 References

키워드

저자

• Il-seok Sun [ Professor, Department of Logistics, Jangan University, Korea ]
• Dong-Kyou Yoo [ Department of Airline service and Tourism, Jangan University, Korea ]
• Hoe-Chang Yang [ Department of Distribution, Jangan University ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of u- and e- Service, Science and Technology

• 간기

  격월간

• pISSN

  2005-4246

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605