Earticle

초록

영어

In this study, a result based on research analysis highlights the influences that the degree of seriousness and control of service failures in the food-service industry have on fairness, satisfaction, and trust of foreign visitors of South Korea. It shows that trust has a significant effect on satisfaction, which has a significant effect on the degree of individual trust. On the basis of this result, food-service enterprises have to perform a fast-paced process of recovery to overcome such failures—an effort much greater than that to establish their level of control and seriousness in the first place. Moreover, they then have to solidify their performances to fully recover their lost trust, satisfaction, and faith of the customers.

목차

Abstract
 1.Introduction
 2.Research Model and Hypothesis
 3. Research Method and Analysis
 4. Conclusion
 References

키워드

저자

• Ji-soo Park [ College of Hotel and Tourism Management, Kyunghee University, South Korea ]
• Min Sun Kim [ College of Hospitality and Tourism Management, Sejong University, South Korea, School of Tourism and Distribution Management, Hyupsung University ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of u- and e- Service, Science and Technology

• 간기

  격월간

• pISSN

  2005-4246

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605