Social commerce has become one of a crucial distribution channel in the restaurant industry. Though there are a lot of consumers who buy food service product in social commerce, the prior study about food service product is uncommon in social commerce context. This research investigate the effect of utilitarian and hedonic shopping value of food service products consumer on purchase intention and mediating role of satisfaction. The result show that utilitarian shopping value and hedonic shopping value affected on shopping satisfaction in social commerce, via satisfaction. Also, this study examined the moderating role of impulsiveness and innovativeness. The finding revealed that impulsiveness and innovativeness moderates the relationship between only hedonic (not utilitarian) shopping value and satisfaction in social commerce. This finding expanded the understanding of purchasing behavior of social commerce consumer theoretically. Moreover, this investigate recover how impulsiveness and innovativeness have an important role in social commerce, practically.
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Abstract Introduction Theoretical Backgrounds Shopping value Satisfaction Impulsiveness and Innovativeness Research hypotheses Research method Data collection Measures Data analysis and results Confirmatory Factor Analysis Hypothesis testing – main effects Hypothesis testing – moderating effects Discussion and Conclusions Acknowledgments References