Earticle

초록

영어

This research analyzed the effect that the factors of hospital choice of cancer patients have on customer satisfaction. For this study, a survey was conducted on 450 cancer patients who used hospitals in regional and Seoul metropolitan area from July, 1st to July 30th of 2014. The results of this study are as follows. First, this research points out that human factors of the medical staff have the greatest influence on customer satisfaction for cancer patients such as the medical team’s competence, friendliness, and detailed explanation. Second, the analysis indicates that physical factors also have positive influence on customer satisfaction such as latest medical equipment and hospital environment. Third, the data shows that the accessibility of the hospital does not have much effect on customer satisfaction for cancer patients. This research demonstrates that the satisfaction rate of most critically-ill patients is directly linked to the two main elements: human factors—medical team’s competence, detailed explanation, and friendliness; and physical factors—latest medical equipment, pleasant environment, and convenient facilities.

목차

Abstract
 1. Introduction
 2. Materials and Methods
  2.1 The Subject of the Study
  2.2 Study Method
 3. Results and Discussion
  3.1 Reliability and Validity Analysis
  3.2 Correlation among Variables
  3.3. Findings
 4. Discussion and Results
 References

키워드

저자

• Jong-Hyun Yang [ Department of Health Administration, Jungwon University, Chungbuk, Korea ]
• Jeong-Ah Yoon [ Department of Nursing, Tongmyong University, Busan, Korea ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Bio-Science and Bio-Technology

• 간기

  격월간

• pISSN

  2233-7849

• 수록기간

  2009~2016

• 등재여부

  SCOPUS

• 십진분류

  KDC 505 DDC 605