Earticle

초록

영어

This paper investigated how perceived organizational support(POS) has a moderating effect on the relationship between surface acting and emotional exhaustion and examined the mediating relationship between surface acting and job satisfaction via emotional exhaustion and tested moderated mediation model combining moderation model and mediation model. To test these research objectives, moderation analysis, mediation analysis and moderated mediation analysis were performed. A total of 214 hotel employees participated in this study. The results showed that surface acting were significantly related to emotional exhaustion which in turn significantly affected job satisfaction(mediation effect). And POS moderated the relationship between surface acting and emotional exhaustion such that emotional labor was related to more emotional exhaustion for employees who perceived less organizational support(moderation effect). In particular, POS moderated the negative and indirect effect of surface acting on job satisfaction through emotional exhaustion such that emotional exhaustion mediated the indirect effect only when POS was low but not when it was high(moderated mediation effect). These results suggest that organizational interventions aimed at improving POS when hotel employees experience surface acting would be valuable tools for organizational performance. Both theoretical and practical implications are discussed.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경 및 가설의 설정
  1. 감정노동이 직무소진에 미치는 영향
  2. 직무소진이 직무만족에 미치는 영향
  3. 인지된 조직지원의 조절효과
 Ⅲ. 연구방법
  1. 연구모형
  2. 자료분석방법
  3. 연구대상자와 변수의 측정
 Ⅳ. 실증분석
  1. 탐색적 요인분석
  2. 조절효과분석
  3. 매개효과분석
  4. 조절된 매개효과분석
 Ⅴ. 결론
 참고문헌

키워드

저자

• 이형권 [ HyeongKwon Lee | 세명대학교 글로벌경영학부 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338