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호텔종사원의 직장-가정 갈등이 감정노동과 직무만족 간에 미치는 영향 - 대전지역 특급호텔을 중심으로 -
A Study on the Effects of Hotel Employee’s Work-Family Conflict between the Emotional Labor and Job Satisfaction - Focused on the deluxe hotels in Daejeon -
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- 발행기관
- 관광경영학회 바로가기
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- 간행물
- 관광경영연구 바로가기
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- 통권
- 제19권 제2호 통권 64호 (2015.05)바로가기
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- 페이지
- pp.133-154
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- 저자
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- 언어
- 한국어(KOR)
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- URL
- https://www.earticle.net/Article/A247379
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5,800원
원문정보
초록
- 영어
- This study investigates conflicts that hotel employees suffer at work and family, analyzes how the conflict have an effect on their emotional labor and job satisfaction, and performs an empirical research to manage hotel employees. Hence, an empirical research was conducted, based on literature materials. The research was performed through a survey to achieve its purpose. The survey was conducted with employees working for a five-star hotel in Daejeon as a research subject, and was passed through a coding process. To verify the research model, general features of the samples were analyzed through frequency analysis with statistical analysis SPSS WIN 18.0 program. Conflicts between work and family, validity and reliability of their emotional labor and job satisfaction were figured out through factor analysis and reliability analysis. Multiple regression analysis was also conducted to verify the hypothesis. As a result, a factor of conflicts between work and family has a proportional relation, which refers to that the higher conflicts between work and family, the higher emotional labor. When it comes to a relation between the conflicts and job satisfaction, in case of hotel employees, it has a negative association. As for a relation between emotional labor and job satisfaction, it also has an inverse relationship. Based on the results of the research, hotel company should find a way to minimize their employees’ conflicts between work and family, and Korean government should do as well by introducing various support system for hotel employees and companies.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 직장 - 가정 갈등(Work-Family Conflict)
2. 감정노동(Emotional Labor)
3. 직무만족(Job Satisfaction)
Ⅲ. 연구 설계
1. 연구모형
2. 가설설정
3. 측정변수 및 설문지 구성
4. 자료수집 및 분석방법
Ⅳ. 실증분석 결과
1. 조사표본의 일반적 특성
2. 측정변수의 신뢰성 검증 및 타당성 검증
3. 가설검증
Ⅴ. 결론
참고문헌
키워드
Hotel Employee Work-Family Conflict Emotional Labor Job Satisfaction.저자
간행물 정보
발행기관
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- 발행기관명
- 관광경영학회 [Tourism Management Research Organization]
- 설립연도
- 1997
- 분야
- 사회과학>관광학
- 소개
- 관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.
간행물
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- 간행물명
- 관광경영연구 [Journal of Tourism Management Research]
- 간기
- 연7회
- pISSN
- 2092-528X
- 수록기간
- 1997~2021
- 십진분류
- KDC 326 DDC 338
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