The purpose of this study was to investigate the effect of corporate social responsibility on airline image, corporate reputation, and behavior intention. In particular, this study attempted to examine customers' intention formation, to test the mediate role of airline image and corporate reputation in the proposed theoretical framework, and to investigate the moderate role of awareness in determining behavioral intention in the airline industry. The results of the structural equation modeling showed that corporate social responsibility, corporate reputation and airline image played essential roles in generating behavioral intention. In addition, airline image was found to act as a partial mediator in the proposed framework. Further, results of the invariance tests verified a significant moderating role of awareness. Specifically, findings from structural group comparisons indicated that the paths from airline image to corporate reputation and from corporate reputation to airline image differed significantly across groups.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 고찰 1. 개념적 정의 2. 변수의 관계 Ⅲ. 연구방법 1. 측정 2. 표본 및 데이터 수집 3. 데이터 분석 도구 Ⅳ. 결과 1. 측정 모형과 구조 모형 2. Metric Invariances Ⅴ. 결론 1. 학문적ㆍ실무적 시사점(Theoretical Implications) 2. 한계점 및 향후 연구 제안 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.