Earticle

초록

영어

Organizational identification means that the employees of an organization feel belonging to and unity with the organization, look at themselves and the organization from the same viewpoint, and identify the organization’s success and failure with theirs, and organizational citizenship behavior, as an extra‐role behavior, means that the employees of an organization consider and cooperate with others and participate actively in organizational activities. This study purposed to analyze how organizational identification and organizational citizenship behavior affect the relationship between office workers’ job burnout and turnover intention, which are drawing people’s attention recently, and to suggest effective strategies for retaining competent workers and reducing their desertion and turnover intention. This result suggests that organizational identification is not a mediating factor influencing the effect of emotional exhaustion on turnover intention, but is an important factor for reducing turnover intention when travel agency workers identify their organization and works with themselves. This result suggests that travel agency workers’ civic virtue, which is their voluntary extra‐role behavior in the organization, is a factor that moderates the reduction of employees’ desertion and turnover intention.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 직무소진(Job Burnout)
  2. 조직동일시(organizational identification)
  3. 조직시민행동(Organizational Citizenship Behavior)
  4. 이직의도(Turnover Intention)
 Ⅲ. 연구설계
  1. 연구모형 및 연구가설 설계
  2. 변수의 조작적 정의 및 측정변수
  3. 자료수집 및 분석방법
 Ⅳ. 실증분석
  1. 표본의 인구통계학적 특성
  2. 타당성 및 신뢰도 검증
  3. 가설 검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 현은지 [ Eunji Hyun | 용인대학교 겸임교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338