Earticle

초록

영어

This study is beauty service workers emotional labor and burnout the social support on study the impact of the future development of the beauty industry and human resource management to provide the necessary information and scientific data that purpose. Targets who major in Dept of Beauty service workers were set working in Seoul and Gyeonggi-do area. Ninety-nine data which collected through questionnaire was analyzed by SPSS 20.0 and applied analytical methods were factor analysis, reliability analysis, frequency analysis, multiple regression analysis. Within the relationship of emotional labor and job burnout, supervisor support and colleague support were shown to have a statistically significant negative (-) moderating effect on emotional exhaustion and reduced personal accomplishment but did not have a statistically significant event on depersonalization. Through demonstrating the moderating effects of social support on emotional regulation behaviors and job burnout for beauty service workers, this study proposes the importance of social support as a measure to alleviate job burnout for beauty service workers. Accordingly, the results of this study will be helpful in human resource management in ways that alleviate job burnout for beauty service workers and increase organizational profit.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 감정노동
  2. 직무소진
  3. 사회적 지지
 Ⅲ. 연구방법
  1. 연구 문제
  2. 연구대상 및 자료수집
  3. 측정도구
  4. 분석방법
 Ⅳ. 연구결과
  1. 조사대상자의 인구 통계적 특성
 Ⅴ. 결론
 참고문헌

키워드

저자

• 한옥임 [ Og-Im Han | 한스 헤어 ] Corresponding auther
• 박해경 [ Hae-Kyoung Park | 제오 헤어 ]
• 이정란 [ Jung-Lan Lee | 성결대학교 미용예술학과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  미용예술경영연구 [Journal of Beauty Art Management]

• 간기

  계간

• pISSN

  2508-2191

• eISSN

  2508-2205

• 수록기간

  2007~2019

• 십진분류

  KDC 593 DDC 646