Traditional Data Business Process Outsourcing (Data-BPO) centers are facing the challenge of a static workflow based on manual operation. They cannot adapt to fast-changing demands from customers, which is proving to be a bottleneck in the Data-BPO service. This problem can be resolved through a Data-BPO automated production line, based on the usage of multi-agent (MA) and ontology. Through the cooperation of MA and categorization of ontology, the flexible production line can meet various requirementsofmass-customized data orders from different industries, professions, transactions and classes with instantaneous response. A Data-BPO flexible workflow will beimplemented dynamically, securely, quickly and smoothly. Therefore, developing an auto-processing flexible production line can greatly promote the efficiency and competitiveness of BPO enterprises currently based mostly on manual data-processing stations or manual-input equipment.
목차
Abstract 1. Introduction 2. Problems in Current Data-BPO Production 3. Literature Review 4. The Two Key Technologies in the Solution 4.1. Multi-Agent 4.2. Flexibility 5. Model of Production Line 6. Conclusions and Future Work Acknowledgment References
키워드
Data serviceBusiness Process Outsourcing (BPO)ProductionlineMulti-Agent systemsFlexiblesystems
저자
Huapeng Chen [ School of Economics and Management, Tongji University, Shanghai 200092, Peoples Republic of China, School of Information, Zhejiang Technical Institute of Economics, Hangzhou Zhejiang, 310018 China ]
JieLin [ School of Economics and Management, Tongji University, Shanghai 200092, Peoples Republic of China. ]
보안공학연구지원센터(IJUNESST) [Science & Engineering Research Support Center, Republic of Korea(IJUNESST)]
설립연도
2006
분야
공학>컴퓨터학
소개
1. 보안공학에 대한 각종 조사 및 연구
2. 보안공학에 대한 응용기술 연구 및 발표
3. 보안공학에 관한 각종 학술 발표회 및 전시회 개최
4. 보안공학 기술의 상호 협조 및 정보교환
5. 보안공학에 관한 표준화 사업 및 규격의 제정
6. 보안공학에 관한 산학연 협동의 증진
7. 국제적 학술 교류 및 기술 협력
8. 보안공학에 관한 논문지 발간
9. 기타 본 회 목적 달성에 필요한 사업
간행물
간행물명
International Journal of u- and e- Service, Science and Technology
간기
격월간
pISSN
2005-4246
수록기간
2008~2016
십진분류
KDC 505DDC 605
이 권호 내 다른 논문 / International Journal of u- and e- Service, Science and Technology Vol.7 No.5