As the airline industry depends greatly on human service, customers' satisfaction relies on cabin crews' services when travelling. In order to stimulate knowledge sharing for cabin crews, creating a right environment for high level of leader-member exchange is a necessity. This study intends to confirm whether leader-member exchange affects knowledge sharing and whether knowledge sharing affects managerial performance. Total 145 sheets were used for an empirical analysis with SPSS program version 20.0 and AMOS Program. To summarize the results of the study; first, cabin crews' perceived loyalty and respect to speciality positively influenced their perceived knowledge sharing. Second, the perceived knowledge sharing influenced perceived internal business process and 'learning and growth'. These results imply that airline companies make it possible to enhance activities of knowledge sharing by increasing the level of leader-member exchange, which can result in heightening managerial performance at airline industry. Therefore, airline companies should have leadership training programs of inducing employees to have more loyalty from their subordinates.
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 리더-구성원 교환관계 2. 지식공유 3. 경영성과 Ⅲ. 연구방법 1. 연구모형 2. 가설설정 3. 변수에 대한 조작적 정의 및 측정 도구 4. 자료수집 Ⅳ. 실증분석 결과 1. 자료의 인구통계학적 및 일반적 특성 2. 확인요인분석과 가설의 검증 Ⅴ. 결론 참고문헌
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