Earticle

초록

영어

In this study the requirements and satisfaction of our customers fully understand the needs of customers wishing to service the specific services that can be achieved by presenting the direction of the management of a successful nail salon to help, the following results were obtained. First, the general characteristics of those surveyed, while the women are the most stable social life, as a means of self-development time to pursue outward beauty that can be seen. First, the general characteristics of surveyed women in the social life of the most reliable means of self-development time to pursue outward beauty that can be seen. Second, the nail salon nail salon service satisfaction by factors revisit the doctor look at the doctor showed higher gender, age, and occupation were significantly different (p<.05). Second, the nail salon nail salon service satisfaction by factors revisit the doctor look at the doctor showed higher gender, age, and occupation were significantly different (p<.05). Factors that contribute to re-visit the nail salon to show the human factor is the most significant shone gender, age, occupation, showed significant differences in average income (p<.05). Nail salon nail salon services are available to customers for the functional factors showed higher satisfaction. Human factors indicate satisfaction took out in the high education and job satisfaction were significantly different (p<.05). Nail salon nail salon services, customers can conveniently use a high factor in education and job satisfaction showed significant difference (p<.05). Facilities showed high satisfaction factor in education and significant difference in average income (p<.05) satisfaction about the main facility factors were higher average education and income were significantly different (p<.05). When you view the results of this study using a nail salon clients nail care services is a growing need for high quality service diversification can be seen that the high-end. In addition, the surgeon thought was best in hospitality technology and, unlike the old shop customers can use the convenience of a selection, shop interiors, from the atmosphere and for all factors carefully so ttajyeobogo to meet customers’ service needs four days shop for impressive in customer satisfaction and quality management services will be provided.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 연구방법
  1. 연구문제
  2. 연구대상
  3. 측정도구 및 자료분석
 Ⅲ. 연구결과 및 고찰
  1. 네일 샵 재방문 의사 여부
  2. 네일 샵 재방문에 기여하는 요인
  3. 네일 샵 서비스의 기능적 요인 만족도
  4. 네일 샵 서비스의 인적 요인 만족도
  5. 네일 샵 서비스의 편의성 요인 만족도
  6. 네일 샵 서비스의 부대시설 요인 만족도
  7. 네일 샵 서비스의 주 시설 요인 만족도
 Ⅴ. 결론
 참고문헌

키워드

저자

• 김선영 [ Sun-Young Kim | 대구예술대학교 뷰티예술학과 ]
• 박미경 [ Mi-Kyung Park | 대구예술대학교 뷰티예술학과 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한피부미용학회지 [Korean Journal of Aesthetics and Cosmetology]

• 간기

  격월간

• pISSN

  1738-4567

• 수록기간

  2003~2015

• 십진분류

  KDC 593 DDC 646