Earticle

초록

영어

Recently, due to external environment like the changes in health policy and various healthcare accreditations, along with hospital’s internal efforts to improve the quality of medical services, demands for the development of medical information systems are increasing. Some examples are clinical information like DUR (Drug Utilization Review), CVR (Critical Value Report), and automatic benefit processing by treatment purposes, or hospital DSS (Decision Support System) on overall medical practice. Such systems act as a guide in making clinic judgments during practice or in other medical practice, and their effects on the medical treatment improvements are being proven by previous studies. In the reality of increasing attention in the effects of medical treatment improvement, studies related to hospital DDS were mostly focused on clinical, technical, and engineering points of view, and studies focusing on the user viewpoint are very limited. In order to verify the effects of DSS on practice improvements and hospital’s management performance, this study used a research model constructed to verify how SERVQUAL of hospital DSS affects hospital management performance in BSC (Balanced Score Card) point of view. To empirically verify the research model, a questionnaire was conducted on the basis of “K-University Hospital’s DSS” on clinicians and hospital employees related to system development, and the relationships between the factors were analyzed through path analysis. As a result of path analysis, excluding reactivity, tangibility, confidence, reliability, empathy among service qualities, had partially significant effects on management performance factors (learning and growth, internal process, financial affairs). This study is to prepare the theoretical ground on the management performance analysis of hospital DSS, and suggest the service quality of the system that should be considered in the planning and development stages for improved system.

목차

Abstract
 1. 서론
 2. 이론적 배경
  2.1 의사결정지원시스템(DSS：Decision Support System)
  2.2 병원 의사결정지원시스템
  2.3 정보시스템 서비스 품질-서비스 질 척도(SERVQUAL, SERVPERF)
  2.4 경영성과 측정-균형성과표(BSC)
 3. 연구모형 및 가설 설정
 4. 연구방법
  4.1 연구변수의 조작적 정의
  4.2 표본추출 및 자료수집방법
 5. 실증 분석
  5.1 표본의 기술적 특성
  5.2 측정척도 평가
  5.3 가설검증
 6. 결론 및 시사점
  6.1 연구의 요약 및 시사점
  6.2 연구의 실무적 시사점
  6.3 연구의 이론적 공헌
  6.4 한계점 및 향후 연구방향
 참고문헌

키워드

저자

• 박진희 [ Jin Hee Park | 건국대학교 정보통신대학원 석사과정 ] 주저자
• 권두순 [ Do Soon Kwon | 건국대학교 정보통신경영학과 박사과정 ]
• 이미영 [ Miyoung Lee | 건국대학교 경영정보학과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005