Earticle

초록

영어

Competitiveness of service industry in Korea is relatively lower than OECD countries’. Korean government, therefore, has been trying to improve the competitiveness of service industry by accelerating information technology (IT) adoption. Even though most of factors of IT can be contributed to improve the financial performance, it may be affected differently among various industry types and life cycles of companies. Therefore, it is one of very important research issues to analyze the influential effect of IT considering industry types and organizational life cycles in service industries. The purpose of this study is to find out critical success factors of IT which influence financial performance considering different types and life cycles of service industries. We developed the model and identified key success factors of IT adoption as IT system quality, Information quality, IT maintenance, CEO support, IT education of organization, and IT competence of user. Additional analysis of moderating effect by organizational life-cycle and types of service industry are conducted. For data sampling 856 companies are participated and total 2,000 questionnaires are collected. Structural equation modeling method is conducted for statistical analysis. The results show that the model is valid and most of success factors of it are very useful for improving financial performance of service industries except organizational IT education. Moderating effect of industry types and organizational life cycles is valid but partially accepted. The results might be able to provide useful directions and guide lines of IT acceleration in service industries.

목차

Abstract
 1. 서론
 2. 이론적 배경
  2.1 서비스산업 특성
  2.2 서비스산업의 IT 활용 현황
  2.3 서비스산업의 IT 도입 핵심성공요인
  2.4 IT 재무적 성과
  2.5 서비스산업 업종
  2.6 기업 생명주기
 3. 연구 모델 및 연구 변수
  3.1 연구 모델
  3.2 연구 가설
 4. 데이터 수집 및 조작적 정의
  4.1 데이터 수집
  4.2 조작적 정의
 5. 가설 검증
  5.1 설문응답기업의 표본특성
  5.2 신뢰성 및 타당성 검증
  5.3 가설 검증
 6. 결론 및 향후 연구
 참고문헌

키워드

저자

• 김진수 [ Jin-Soo Kim | 중앙대학교 경영경제대학 경영학부 교수 ]
• 황인호 [ In-Ho Hwang | 중앙대학교 경영경제대학 경영학부 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005