Earticle

초록

영어

At the center of the repeating evolution of IT industry, there is mobile computing in the ubiquitous environment, and the increasing usage of smart phones contribute more to its growth. P corporation co-developed with Google and implemented smart work system called SWP for the purpose of ‘communication and collaboration with co-workers' beyond the general goal of increasing productivity and comfort of employees. The primary objective of this study is to objectively analyze the influence of the effect factor from end user's perspective and user satisfaction on SWP usage, intention for continuous usage and individual performance. To accomplish this research purpose, this study established research models and hypothesis by collective review about information system success models, and tested the research hypotheses using the structural equation modeling technique by data collected from 320 SWP system users of P corporation. Variations for system satisfaction evaluation standard are 1)SW system usage 2) intention for continuous usage 3) individual performance, effect variations are 1) social factors 2) technical factors 3) combination of social and technical factors. Therefore, this study is about influence factors on success of SWP system and how the factors impact the outcome. The test results of this research model is summarized as follows. Firstly, system user's satisfaction had positive impact on all three; SWP system usage, intention for continuous usage and individual performance. Secondly, social factor ‘SWP control system' and technical factor ‘information quality' and ‘system quality' had positive impact on SWP system user satisfaction, while social factor ‘shared value' and technical factor ‘service quality' did not have significant effect on user satisfaction. Shared value however, had interactive effect with ‘information quality' and ‘service quality'. This study is expected to contribute to spread of academic research on smart work system by suggesting a model that can show important factors for corporation while explaining the successful implementation of SWP and its continuous usage.

목차

Abstract
 1. 서론
 2. 이론적 배경 및 가설
  2.1 시스템 만족과 사용자의 행위, 의도, 성과
  2.2 사회-기술 이론
 3. 연구방법
  3.1 연구 대상
  3.2 측정문항
  3.3 표본 수집
 4. 결과
  4.1 측정모형
  4.2 구조모형
 5. 토의
 6. 결론
 참고문헌

키워드

저자

• 정창현 [ Chang Hyun Jung | 서울벤쳐대학원대학교 경영학과 박사과정 ]
• 황찬규 [ Chan-Gyu Hwang | 서울벤쳐대학원대학교 경영학과 교수 ]
• 홍순근 [ Soon-Geun Hong | 서울벤쳐대학원대학교 경영학과 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  JITAM [Journal of Information Technology Applications and Management]

• 간기

  격월간

• pISSN

  1598-6284

• eISSN

  2508-1209

• 수록기간

  1999~2026

• 십진분류

  KDC 005 DDC 005